Heli-Ski Week
Cancellation & Refunds
*Click here for our Private A-Star Heli Cancellation policy
Due to the high demand for optimum times and helicopter scheduling, no cash refunds will be given for heli-ski week cancellations.
At PNH, customer service and your experience are paramount to us. We pride ourselves on providing the best staff, the highest qualified guides, A-Stars helicopters from Northstar Trekking, and lot’s of fun. Upon arrival your trip is paid for, just like upon arrival our season is paid for to ensure top notch service to you, the guest. We can control almost everything except the weather. Thank you for understanding!
The Points North refund/rebooking policy is as follows: Due to the high demand for optimum times and helicopter scheduling, no cash refunds will be given. The refund/rebooking policy applies for all situations, no exceptions! Credit will be given for full value of deposit on a later booking if cancellation is made 120 prior to scheduled arrival. No credit will be given if cancellation is within 120 days of scheduled arrival.
Guests will be responsible for the published PNH rate for the trip/year they rebook to. Credit is valid for 2 years and may only be rebooked once.
In the event “no fly days” occur due to weather, or high avalanche conditions or other factors, you will receive a PNH credit of 50% of your unused flight reservation fee. This is based on 6 days per week of standard fly days. All credits are available on account for two calendar years toward the use of a deposit for a future trip. There shall be no crediting or refund of the lodging fee due to pre-booked reservations well in advance. We suggest you get travel insurance prior to your trip to cover any unforeseen costs do to trip cancellation.
There are NO refunds for any reason, including but not limited to; injury, illness, poor fitness, natural disasters, customs and immigration issues, travel delay or cancellation or other travel restrictions. Points North may at its sole discretion refuse admittance to the base, or remove from the base without refund anyone deemed contagious with an illness. For cancellations related to these issues, the same refund rules apply as written above.
Points North retains the right to refuse service to anyone at anytime and cancel, change or re-schedule a trip without notice at anytime, for any reason. Clients will be credited funds for a future trip.
Injury, Sickness or Poor Fitness
There are NO refunds for injury, sickness or Poor Fitness. Verification of this prior to your trip, the same rules apply as written above.
In the event you get hurt in the field, you are responsible for the heli time for rescue and travel to and from base. You are also responsible for the total heli time your group has used for the day.
Points North is not responsible for lost bags during your travels. Travel Insurance covers this for you.
If you opt to not ski/snowboard for a day before your 4 heli-hours is used, you will be responsible for payment for that day. A spot in the helicopter has been reserved for your trip. We are sold out far in advance. Often times people wish to take a day off from skiing due to being tired from consecutive days. Weather in Alaska dictates when we ski. If its flyable we are skiing and we assume that you are as well. You are responsible for your seat should you choose to take a rest day when we are flying.
Helicopter time is not transferable.
We highly recommend Trip Insurance.
Our cancellation and refund policies are absolute. We highly recommend travel insurance for all of our guests. Travel insurance covers you for unexpected cancellations, injuries, lost or stolen luggage, inclement weather and more. It a very in expensive price to ensure your trips success. We recommend insurance companies such as: Travel Guard, World Nomad or any other well-known travel insurance company. Often times your credit card covers travel insurance.